Our policy lasts 30 days. If 30 days has passed since the date of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company as it may take some time before your refund is processed. If you still have not received your refund yet please contact us.
To initiate your refund please mail your product to:
1177 Menu Road, West Kelowna, BC V1Z 2J6
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your returned product to reach you, may vary.
If you are shipping an item over $75 you may want to consider using a trackable shipping service or purchasing shipping insurance as we do not guarantee the receipt of your returned item.